Terms of Service

Effective Date: 15/12/2025

Welcome to VOA Cosmetics (“we”, “us”, “our”). By accessing or purchasing from our website, you agree to be bound by the following Terms of Service. Please read them carefully before using our platform.

1. General Conditions

By using this website, you confirm that you are at least the age of majority in your country or state of residence, or that you have given us your consent to allow any minor dependents to use this site. You agree not to use our products or services for any illegal or unauthorized purpose.

We reserve the right to refuse service to anyone for any reason at any time.

2. Products & Authenticity

VOA Cosmetics does not manufacture any of the products sold on this website. We are a premium beauty retailer that sources and sells skincare, fragrances, and beauty essentials from reputable, globally recognized brands.

All products offered by VOA Cosmetics are 100% authentic and sourced from trusted suppliers.

Product images and descriptions are for reference purposes only. Actual packaging may vary due to brand updates, reformulations, or design changes.

3. Orders & Payments

All prices are listed in Naira (NGN) and are subject to change without prior notice. Full payment is required at checkout before an order can be processed.

Once an order has been placed, it cannot be modified or cancelled.

4. Shipping & Delivery

In-Stock Items

  • Orders for in-stock items are processed and delivered within 1–3 working days.

  • Delivery timelines may vary slightly due to unforeseen logistics or courier delays.

Pre-Order Items

  • Items marked as Pre-Order require additional processing time.

  • Pre-order deliveries take 5–12 working days from the date of order confirmation.

VOA Cosmetics is not responsible for delays caused by third-party courier services, customs clearance, or factors beyond our control.

5. No Refunds, No Returns

Due to the nature of our products and for hygiene, safety, and quality assurance reasons:

  • All sales are final.

  • We operate a strict no refund and no return policy.

  • This includes, but is not limited to, skincare, fragrances, beauty tools, and pre-order items.

Customers are advised to carefully review product details before completing their purchase.

6. Damaged or Incorrect Items

In the rare event that you receive a damaged or incorrect item, please contact us within 24 hours of delivery with clear photographic evidence. Each case will be reviewed individually, and resolution will be at the sole discretion of VOA Cosmetics.

7. Intellectual Property

All content on this website, including text, images, logos, graphics, and design elements, is the property of VOA Cosmetics and may not be copied, reproduced, or used without prior written permission.

8. Limitation of Liability

VOA Cosmetics shall not be liable for any direct, indirect, incidental, or consequential damages resulting from the use of our products or website.

Products are sold “as is” and customers are responsible for ensuring suitability for personal use.

9. Governing Law

These Terms of Service shall be governed and interpreted in accordance with the laws of the applicable jurisdiction.

10. Changes to Terms of Service

We reserve the right to update, change, or replace any part of these Terms of Service at any time. Changes will take effect immediately upon being posted on this page.

11. Contact Information

For questions regarding these Terms of Service, please contact us at:

Email: voa_cosmetics@gmail.com

VOA Cosmetics
Luxury Beauty, Delivered Worldwide.